FAQ
Order & Payments
How do I place an order?
Simply select your item, choose a size and fit, and click "add to cart". Once you're ready, go to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards via a secure payment gateway, as well as EFT for bulk orders.
Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase. Contact us immediately if you need help.
Shipping
Do you ship internationally?
We currently ship only within South Africa through our online store.
However, if you're outside SA and interested in a bulk or wholesale order, feel free to reach out - we'd be happy to discuss international shipping options.
Contact us at info@eternalism.store
How long does delivery take?
Each piece is mad to order. 5-9 days across South Africa.
How can I track my order?
Once your order ships, you'll receive a tracking link via email.
How much does shipping cost?
We offer a flat-rate nationwide shipping for R99. Whether you're in Joburg or deep in the Karoo, it's one price.
Products & Sizing
Are your clothes unisex?
Yes - all our pieces are designed with a unisex fit in mind unless stated otherwise.
How Do I find my Size?
Each product page includes a detailed size guide via the link in the description. If you're between sizes or unsure, we recommend sizing up for a relaxed fit.
What materials do you use?
We use high-quality cotton blends and durable prints that are made to last and feel good.
Returns & Exchanges
Can I return or exchange an item?
Yes - returns are accepted within 7 days of delivery. Items must be unworn, unwashed, and in original condition.
How do I start a return?
Email us at sales@eternalism.store with you order number and reason for return. We'll guide you through it.
Who pays for return shipping?
If the item is incorrect or defective, we'll cover the cost. Otherwise, return shipping is the customer's responsibility.
Taxes & VAT
Do you charge VAT or any other taxes?
No - we are not VAT registered, so all prices are final. No additional tax is added at checkout.
Contact Us
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