We understand that sometimes plans change or mistakes happen - that's why we allow cancellations within a limited timeframe.
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- You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
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- To request a cancellation, please email us at info@eternalism.store with your order number and the reason for cancellation. If you request is within the allowed timeframe, we will confirm and process the cancellation.
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- Once 12 hours have passed, or if your order has already been packed or shipped, cancellations will no longer be accepted.
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- At this point, you may refer to our Refund & Return Policy to request a return after delivery, if applicable.
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- Custom, personalized, or sale items are not eligible for cancellation or refund, unless they are defective or incorrect.
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- We reserve the right to cancel any order at our discretion, in which case a full refund will be provided.