Cancellation Policy

We understand that sometimes plans change or mistakes happen - that's why we allow cancellations within a limited timeframe.

Cancellation Window:

  • - You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.

How to Cancel:

  • - To request a cancellation, please email us at info@eternalism.store with your order number and the reason for cancellation. If you request is within the allowed timeframe, we will confirm and process the cancellation.

After 12 Hours:

  • - Once 12 hours have passed, or if your order has already been packed or shipped, cancellations will no longer be accepted.
  • - At this point, you may refer to our Refund & Return Policy to request a return after delivery, if applicable.

Exceptions:

  • - Custom, personalized, or sale items are not eligible for cancellation or refund, unless they are defective or incorrect.
  • - We reserve the right to cancel any order at our discretion, in which case a full refund will be provided.